#6 Customer Service

Customer Service is an integral part of any business, and the advancement in technology over the past decade has allowed this field to be much more efficient. Huge corporations often keep a database of customer information; computers allow them to quickly access these records and then make any necessary changes if needed. For example, a phone company will keep records of each customer’s information and service plans and if someone needed to change their plan or discontinue their service, the representative on the phone can easily do this from their computer. Instead of tediously searching through mountains of files and folders, which can take hours, they can simply search the customer in their database and retrieve information effortlessly. This will allow them to deal with the customer quicker resulting in much better service.